Refund policy

Here is the fully updated Return and Refund Policy with your email address included. You can copy everything below the line and paste it directly into your Shopify settings.

Return and Refund Policy

At Aaleen Traders, your family's satisfaction and your little one's safety are our top priorities. We stand behind the quality of our curated baby care and safety products. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

We offer a 14-day return policy. You have 14 days from the date you receive your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must be in the exact same condition that you received it. It must be:

  • Unworn, unused, and unwashed.

  • In its original, undamaged packaging with all tags and seals intact.

  • Accompanied by the receipt or proof of purchase.

3. Non-Returnable Items (Hygiene & Safety)

Because we deal with products for infants and toddlers, certain items cannot be returned for strict health and safety reasons unless they arrive damaged or defective. These include:

  • Feeding accessories (e.g., Anti-Spill Gyro Bowls, pacifiers, utensils) once the packaging has been opened.

  • Teething toys and bath items.

  • Personal care items.

4. Damaged or Defective Items

Every product undergoes rigorous testing, but if you receive an item that is defective, damaged during transit, or incorrect, please inspect your order immediately. Contact us within 48 hours of delivery so we can evaluate the issue and make it right by providing a free replacement or a full refund.

5. How to Initiate a Return

To start a return, please contact us at hamzamux5@gmail.com with your order number and the reason for the return.

If your return is accepted, we will send you instructions on how and where to send your package. Please note that customers are responsible for paying the return shipping costs unless the item arrived defective or damaged. Items sent back to us without first requesting a return will not be accepted.

6. Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you will be automatically refunded on your original payment method.

  • Please remember it can take some time for your bank or credit card company to process and post the refund to your account (usually 5-10 business days).

  • Original shipping fees (if applicable) are non-refundable.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Need Help? If you have any questions about how to return your item to us from anywhere across the UAE, reach out to us at hamzamux5@gmail.com.